Privacy policy

This page explains why and how your personal data may be processed, and what your rights are.

We use your data (collected online or in person) in particular to manage your registration (prospect, customer, referrer or user), provide services and features, respond to your questions, and, if you wish, send you personalized communications.

Depending on the products, services, or features used, we may process the following categories of data:

  • Identification and contact data (company name, email, phone number, first name, last name, language, country, etc.).
  • Economic and payment information (payment data, purchase/order information, etc.).
  • Commercial information (for example, newsletter subscription).
  • Data required for billing and for providing receipts, purchase orders, or invoices according to your contract.
  • Data related to the use of available features and services (e.g. loyalty card).
Marketing communications (newsletter / SMS)

If you are subscribed, we process your data to manage the subscription and send targeted information (email, SMS, etc.).

You can unsubscribe at any time and at no cost.

We process your data when it is necessary to perform a contract, respond to a request, comply with legal obligations, or when you have given your consent (e.g. marketing communications).

Performance of the service / contract

User registration, provision of features, management of purchases and services.

Legitimate interest / requests

Responding to requests, providing assistance, handling complaints, and exchanges related to customer service.

Obligations légales

Respect des obligations applicables (ex : traitement des demandes d’exercice des droits).

Consent (marketing)

Sending newsletters / promotional communications when you consent.

We may share your data with service providers who help us deliver the service (support, technology, marketing, payment), under appropriate agreements.

Examples of recipients
  • Financial institutions (payments).
  • Fraud detection and prevention services.
  • The brands with which you have registered a loyalty card.
Data retention periods (principles)
  • User account: as long as you maintain your registered user status (until the account is deleted).
  • Purchases / services: the time necessary to manage the purchase and the service.
  • Customer service: the time necessary to respond to your request.
  • Marketing: until unsubscription / withdrawal of consent.

You have the right to access, rectify, and delete your data. You may also exercise other rights depending on the circumstances (objection, portability, restriction, etc.).

Right of access
Obtain confirmation of and access to the data we hold about you.
Right to rectification
Request the correction of inaccurate or incomplete data.
Right to erasure
Request the deletion of data where applicable.
Right to object
Object to certain processing depending on your situation.
Post-mortem instructions
Provide instructions regarding the retention, deletion, or disclosure of your data after your death.
Exercise your rights

You can exercise your rights free of charge by writing to: rgpd@sevilog.com

Please specify the reason for your request and the right you wish to exercise.

This policy may be modified if necessary. In the event of significant changes, we may inform you via the website or, where applicable, by email so that you can review the updates.

Contact us
  • By email: rgpd@sevilog.com
  • By mail: SEVILOG, 4 rue Foch, 67450 MUNDOLSHEIM (FRANCE)
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